
What is a Promotional Product?
Their purpose is to reinforce a brands identity, to promote their existence in the market place and to extend a brands reach as well as acting as support materials for staff, suppliers and resellers and as well as a means of recognition to those who are supporters and users of the Brands in their day to day business and social activities.
What is your ethical sourcing policy?
Do you provide reseller services?
What is the minimum order quantity?
Express Charges:
What is Origination?
The origination process is the process of converting your artwork into the appropriate format to personalise your goods by means of the technology required. This will also be required for each colour when printing and this can range from a printing plate to an embossing die or an electronic embroidery file to talk to an embroidery machine.
The cost is can be determined defined by how many colours are in your logo for printing as each colour is printed separately. Unfortunately, this cost will be required every time you repeat the printing process as the printing screens oxidise and are not kept. However, some processes only require a one off set up fee for origination.
Full address requirements:
Can I collect my order to reduce the carriage costs?
What Does Plus or Minus Mean in Custom Print?
What are Price Breaks:
Do you accept PayPal?
Do you Accept Credit Cards?
Yes we can accept credit cards payments via Stripe, a link is provide on our invoices to make the process seemless and efficient.
How do I get a quote, what information do you need?
How do I pay for my goods?
How Can I make payment?
on all our invoices.
Cheques: These are accepted; however, funds will need to have cleared prior to goods being dispatched.
What is your returns process for faulty goods?
What if the print is wrong?
In all situations we will require photos or samples of the items for us to assess before any action is taken by us and any liability is agreed.
What’s the Benefit of a Vector Format?
Why do we need convert Fonts / Typefaces to curves?
What if I don’t have artwork in a proper format?
What do you need from us to recreate artwork?
What are PMS colours?
How we work?
Artwork Approvals
Once artwork is received several layouts are created and supplied to you for your review. If adjustments are required, we will amend as requested in order for you to achieve the desired look and re-supplied for your final approval. We will send artwork approvals for each item ordered, even on repeat orders. Once all layouts are as required all you then need to do is to approve the artwork and email us to confirm your approval to proceed.
The individual who has signed off the artwork as signed and dated, accepts responsibility for proofing all the artwork accurately. Any changes or alterations to these approvals must be made via email as we are unable to accept changes verbally. If the artwork is being signed off is on behalf of a third party, please ensure artwork has been viewed and approved by the third party. We cannot accept responsibility for
corrections or changes not implemented and or requested after the artwork approval stage. Any alterations requested after client and factory approval of artwork may result in production delays and / or expenses for which the client will be invoiced accordingly.
Once approvals are received we will send off factory orders for production and printing and the delivery of goods should be 10 – 14 working days from approval of final artwork unless otherwise notified.
What is your standard lead time?
Can I return a printed item?
What is your returns process for damaged goods?
Do you offer Express or Timed Delivery?
What is your sample policy?
Due to our large range of products we cannot possibly keep all samples in stock, therefore we purchase many of our range on a “as required” basis from our supply chain some of which are branded named goods. So please bear this in mind and are sold on a non-returnable basis due to the administration required to restock the goods.
We appreciate that physical samples allow you to evaluate the colour finish and quality of the goods you are looking to brand, and we are more than happy to organise these, however you will need to be aware of the following. Samples are organised via our suppliers and we cannot guarantee the sample you will receive will be plain or personalised and this is sometimes dependant on the product in question, please let us know if you require them plain stock otherwise they may be supplied already branded as they could be a bespoke item.
Small samples are normally despatched by post and on the whole, are not chargeable, however we cannot guarantee that so please do not take that as given. Larger samples are sent by carrier at our discretion. If a strict timeline is required i.e. the
sample must be there tomorrow no fail, then we strongly suggest a carrier is used, as although it is more expensive than the post, it is the only way to guarantee the arrival of the sample in question.
It should also be stated that samples sent outside the UK, will incur additional freight charges and that due to high administration and processing costs samples will strictly not be accepted back for credit or refund.
Clothing samples:
Sampling clothing can be expensive as they are chargeable. Clothing is one of the only items that you can return; however, restocking fees will be charged. Clothing wholesalers can charge between 15-25% of the garment price or a flat fee of £15.00 and above. Therefore, we suggest you request a colour swatch if you are looking to evaluate colours.
If you would like to evaluate sizes, order a mixture of sizes leaving a size in between size which will help you identify which are the best sizes to order for your final order. This will help you avoid restocking fees. Please note that most garment samples are supplied plain stock.
Pre-production samples:
A pre-production sample is the physical, 3D version of a digital visual. This is not part of the standard service however from time to time on higher value items you may be sent a sample of the chosen finished product or even a picture of a physical sample to evaluate and approve the print finish. This is to give you the assurance that your order will come out exactly the way you’d envisioned it.
It should be noted that this is usually done on higher value items and digital finish solutions and is part of the approval process, however it is not the standard service and can be a chartable process. Please call to discuss this further as this is not a standard service.
What type of Artwork do you require?
To achieve this, we required your artwork to be supplied in one of the following PC file formats: Adobe Illustrator / EPS (Encapsulated Post Script with fonts converted to curves) / PDF’s with fonts converted to curves.
Deliveries
0131 443 0004
sales@happysmile.co.uk
FRESH IDEAS FOR ALL YOUR PROMOTIONAL MARKETING NEEDS

Happysmile Limited
PO Box 28838, Edinburgh, EH14 9BS
VAT No. GB 852 9694 76 | Company No. SC273630
©Happysmile Ltd 2019 | Terms and Conditions | Cookie & Privacy Policy
0131 443 0004
sales@happysmile.co.uk
FRESH IDEAS FOR ALL YOUR PROMOTIONAL MARKETING NEEDS

Happysmile Limited
PO Box 28838, Edinburgh, EH14 9BS
VAT No. GB 852 9694 76 | Company No. SC273630